Cancellation & Refund Policy

At Satta Fantasy, we aim to provide a seamless and enjoyable experience for all users. We understand that there may be times when you need to cancel a contest entry or request a refund. This policy outlines how cancellations and refunds are handled on our platform.

1. Cancellation by Users

Before the Contest Starts:

  • You can cancel your contest entry before it begins by following the instructions on the contest details page. If successful, the entry fee will be refunded to your Satta Fantasy account balance.

After the Contest Starts:

  • Once a contest begins, cancellations are not allowed. The entry fee is non-refundable as the results are based on real-time player performances.

2. Cancellation by Satta Fantasy

  • Insufficient Participants: If a contest does not reach the minimum required number of participants, Satta Fantasy reserves the right to cancel the contest. In such cases, entry fees will be refunded to the participants’ account balances.
  • Technical Issues: In case of server disruptions, technical problems, or unforeseen events affecting the fairness of a contest, the contest may be canceled. Refunds will be issued to affected users, and they will be notified.
  • Rule Violations: If a contest is canceled due to violations of our Fair Play Policy or other rules, refunds may not be issued to users involved in such violations.

3. Refund Policy

When Refunds Are Provided:

  • A contest is canceled by Satta Fantasy.
  • A user cancels their entry before the contest starts.
  • There are errors in payment or billing.

Refund Method:

  • Refunds will be credited to your Satta Fantasy account balance. The balance can be used for future contests or withdrawn according to our withdrawal policy.

Non-Refundable Cases:

  • Users disqualified for rule violations.
  • Losses during gameplay based on player performances.
  • Refund requests submitted after a contest has started or ended.

4. Withdrawals from Account Balance

  • Withdrawal Requests: You can request to withdraw your account balance at any time, subject to the minimum withdrawal amount set on the platform. Withdrawals will be processed to your linked payment method.
  • Processing Time: Withdrawals are typically processed within 3-5 business days, depending on your payment provider.
  • Withdrawal Fees: Satta Fantasy may charge a small processing fee for withdrawals, which will be displayed during the withdrawal process.

5. How to Request a Refund or Cancellation

  • Contacting Support: To request a refund or cancel your entry, reach out to our support team at [email protected]. Please include your account details, contest information, and reason for the request.
  • Review and Response: Our team will review your request and respond within 24-48 hours. Additional information may be required to process your request.

6. Policy Updates

Satta Fantasy reserves the right to update or change this Cancellation & Refund Policy as necessary. Updates will be posted on this page, and we encourage users to review the policy regularly. By continuing to use the platform after updates, you accept the revised terms.

7. Contact Us

For any questions or concerns regarding this policy, please contact us at [email protected].